by
juliahames
@ 2008-08-17 - 21:24:35
I am so pleased to see rain - 2 weeks of relentless sun and heat(yeah tough I know) has almost unhinged me. I like rain. I like our climate. I like not having to spend my entire day thinking of ways to keep cool.
No point in being cutesy putesy about it - here's the lowdown on the Robinson holiday in Kefalonia.
1. We were late as usual for check - in - we always are - this started the first and only row of our holiday.
2. We got to Kefalonia and were pretty, no, very very very pissed off to find that the 'interconnecting rooms' the dopey peroxided travel agent in the first choice shop had promised turned out to be two very much not connected rooms quite a long sodding way from each other.
3. Pissed off became rage after endless phone calls which resulted in the following advice from good old first choice...
'Um - could the kids sleep on their own? Or maybe just the 6 yr old' I whispered the word madeleine and she beat a hasty telephone retreat.
'Er. what about praying that someone else decides not to come on holiday and also happens to be a family of 4?'
'How about using one room to sleep in (this was a very small room) and the other to get dressed in?'
4. Advice then turned to hostility
'Take it up with the branch when you get home'
'The island is full -you'll have to make do'
'No you can't go home - no flights - make the best of it'
OK - make do on a £4,400 holiday? I think fecking not.....
So realising that the entire intellectual capacity of the first choice employees put together is less than a bottle of aftersun, we decided to sort it ourselves. Quite literally -noone in a rep type uniform gave a toss. My brother called to say he'd found a studio 'Go and meet Monica she'll sort you out'
Monica was great - the studio not that great but better than a fortnight of living like single parents or perhaps trying a bit of child neglect as endorsed by the holiday company. Mr PR had by now got a car (in a temper so didn't shop around) and was ready to throttle everyone on Kefalonia and then had a brainwave. We went, like Mary and Joseph (only without the bump and considering the room arrangements no chance of a bump) begging at the hotel we stayed in last year.
Yes they had a large suite. Yes we could have it. I nearly kissed the receptionist - she was horrified at what had happened and merrily told me that would be 350 euros a night. Done. Anything better than the crap we'd been left to rot in. 1000 euros would have been ok the mood I was in.
We checked in and all was well. Henry however was rather overcome by now, and puked by the pool - luckily the place was empty as normal people had gone to dinner. The next day I tracked down the rep - and thaked her for all the help we'd received. Especially the bit about letting the boys sleep on their own round the corner and down a corridor. She curtly told me to 'take it up with Watford' (not the whole town I hope just their poxy shop) and I began to understand that the value of customer delight my own employer holds so dear is an alien concept to First choice.
We started to enjoy our extremely expensive holiday and tried to froget we were in for just under 9 grand...the letters could wait till we got home.
Don't know why but something nagged at me - I decided to call the dozy first choice shop in watford to enquire about the complaints process. Reluctantly they told me I'd need to fill form 5463g in or something, and would have to meet the rep ' in resort'. So a surly young lady and I spent a very happy half hour together filling the form in and then she told me it 'don't make much difference'
Time for a swim!!!
By now we'd trucked around the island in our little car, an island we love I might add,and as long as we didn't see any reps our blood pressure stayed normal. And then Charlie complained about toothache....oh no...here we go...
Like a flash I was sitting in front of the charming Dr Michaelides at 9pm being relieved of 90 euros for the consultation and then a further 30 for the antibiotics for Charlie's ear infection.5 days later the charming man confirmed Charlie was in the clear but still no diving etc. And then 2 days later I was back again - by now charming Doc was obviously wondering if I wanted him to perhaps examine me if you get my drift - as I presented Henry and his strange bites. Bites which were in fact impetigo - ye gods no pool for Henry and yet more bloody antibiotics and cream and christ the suite was starting to resemble a well stocked pharmacy.
One amusing medical moment was when I sauntered into a little shop full of old men and asked for vaseline (FOR CHARLIE'S EAR PLEASE.. BEHAVE) and was treated to several greek winks and nods about the many uses of vaseilne when on holiday in the Ionian. Difficulty to maintain your dignity in that situation - I just smiled sweetly and fled.
By now the strain was too much - Mr PR and I got utterly battered and were both horribly horribly ill ourselves as punishment. I didn't realise that Kefalonian rose is in fact 100% proof and could double as a chemical weapon, and he didn't realise that 18 pints of whiskey would nearly kill him. But we enjoyed it. It was time off from the relentless business of feeling abandoned and stitched up by first choice, visting the doctor and his grumpy chemist, buying of snorkels, ice creams, general tat and rubbish that each of my boys are obsessed with - especially 'shop for england' Charlie who actually spent most mornings talking about and planning his next purchase of tat and most afternoons nagging us to take him to a shop.
Out of shops both boys are a delight - in them and it's enough to send Joan of Arc over the edge.
For them the holiday, aside from the penicillin and the 4 veruccas we found tonight, was a wonderful adventure of beaches, underground lakes and of course, the finest restaurant in the world...the Mystic Gusto. I think they would live there if they could, the greek dancing got them on their feet in seconds as I sludged through my lager. Doug was quite taken with the dancing too - though I think the enthusaism of the waitress who morphed into some kind of can can high kicking zorba was greater than her talent or indeed her bra strength. Many men were mesmerised by her bouncing zorba orbs and laughably tried to effect genuine interest by saying to their kids 'let's get closer -you can see better then' HA!
So we've come home to a bizarre garden rubbish attack at the back of our house - the culprits were seen and they're neighbours who are just pissed off because we've sold our house and they haven't. I've got 2 medical insurance forms to fill in, a very long letter to write to First (Last) Choice (Chance) and some other admin I can't quite remember.Oh, and I need to take their garden rubbish back to them this evening.
Oh yes, alomst forgot - while Mr PR was off getting a car in a temper, I got locked in one of the two rooms neither of which I wanted (if you get my drift). Truly was locked in - and I couldn't get the aircon to work. Panic set in. And the phone was constantly engaged. I tried to kick the door in but hurt my toe 'Silly mummy' said Charlie who was not panicking' Eventually someone came and let me out. I was, by then , beyond rage.
So tomorrow I'll regale you with the other highlights
1. How much the Italians irritated me
2. How I almost got into an air rage incident on the way out
3. Why formatting your camera when you've no clue what you're doing is a very bad idea
4. Why thinking for one second that first choice might have managed to get us to the airport for our return flight was likely even though they'd been told 3 times and I'd checked twice....
But we had a good time. Honestly we did 